Man With a Van Wallington Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Wallington provides removal and associated services within the United Kingdom. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. They apply to all services supplied to consumers and business customers unless otherwise agreed in writing.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the person, firm or company who requests the services and enters into a contract with Man With a Van Wallington.

We, Us, Our means Man With a Van Wallington providing removal and related services.

Services means any transport, removal, packing, loading, unloading, labour-only, or related services supplied by us.

Goods means all items, furniture, personal effects, equipment, and any other property handled, transported or stored by us on your behalf.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

We provide man and van removal services, including collection, transportation and delivery of goods, within our service area and throughout the UK, subject to availability and agreement. Additional services such as packing, dismantling and reassembly, or labour-only moves may be offered by prior arrangement.

We reserve the right to refuse to handle or transport any items which in our reasonable opinion are unsafe, illegal, hazardous, excessively heavy, or otherwise unsuitable for carriage in our vehicles.

3. Booking Process

All bookings are subject to availability and acceptance by us. A booking is not confirmed until we have provided written or electronic confirmation of the date, time, service details and applicable charges.

When making a booking, you must provide accurate information, including but not limited to:

Full collection and delivery addresses, including access details and any restrictions.

Approximate volume or list of goods to be moved.

Details of any large, heavy or unusual items (for example pianos, safes, large appliances or specialist equipment).

Any parking, loading or time restrictions at either property.

Floor levels, lift access, or stairs at collection and delivery locations.

Any other relevant details that may affect the time, resources or equipment required.

If information provided at the time of booking is incomplete or inaccurate, we may adjust the price, modify the service, or in significant cases decline to proceed with the booking or apply additional charges on the day.

4. Quotations and Pricing

Unless otherwise stated, quotations are based on the information supplied by you at the time of enquiry. Quotations may be provided as an hourly rate, fixed price, or a combination, depending on the nature of the job.

Our quotation does not include charges such as parking fees, congestion or clean air zone charges, tolls, or any fees imposed by building management, unless specifically stated. These shall be payable by you in addition to the quoted price.

We reserve the right to amend quotations if:

The work is not carried out within three months of the quotation date.

You request additional services or changes to the original specification.

Access is significantly different from that described, or there are substantial delays beyond our control.

The volume, nature or weight of goods differs materially from that originally advised.

5. Payments

Unless agreed otherwise in writing, payment terms are as follows:

For domestic customers, payment is usually required in full on completion of the job or in advance for certain bookings. We may require a deposit to secure your booking date and time.

For business customers, alternative payment terms may be agreed, but in the absence of such agreement, payment is due on the day of service.

We accept payment methods as advised at the time of booking. Cash payments, where accepted, must be made directly to our representative upon completion of the work.

Failure to pay on the due date may result in interest being charged on the outstanding amount at the statutory rate, as well as reasonable costs of debt recovery.

We reserve the right to suspend or refuse future services if any amounts remain unpaid.

6. Cancellations and Amendments

You may cancel or amend your booking by providing us with as much notice as reasonably possible. The following cancellation terms will normally apply unless otherwise agreed:

If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new booking date at our discretion.

If you cancel within 24 to 48 hours of the scheduled start time, we may retain part or all of any deposit to cover our administrative and scheduling costs.

If you cancel within 24 hours of the scheduled start time or fail to be present at the agreed time without prior notice, you may be charged a cancellation fee up to the full quoted price.

Where you request a change of date, time or service details, we will endeavour to accommodate the change but cannot guarantee availability. Any additional costs arising from such changes may be charged to you.

We reserve the right to cancel or reschedule a booking in case of events beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents or road closures. In such cases, our liability will be limited to rescheduling the service or refunding any deposit paid, and we shall not be liable for consequential loss.

7. Your Responsibilities

You are responsible for:

Ensuring lawful authority to move the goods and that they do not contain any items prohibited by law.

Obtaining all necessary permissions, permits or authorisations for parking, loading or access at both collection and delivery addresses.

Ensuring that properties are accessible, safe and ready for loading and unloading at the agreed times.

Adequately packing and securing your goods, unless you have arranged and paid for our packing service.

Removing and safely disconnecting any appliances prior to our arrival, unless previously agreed that we will undertake such tasks.

Being present or appointing an authorised representative at both collection and delivery to oversee the work and check that nothing is left behind.

You must not ask our staff to undertake any work or handle any goods that could put them at risk of injury or contravene any health and safety or transport regulations.

8. Excluded and Prohibited Items

Unless previously agreed in writing, we will not carry or deal with the following items:

Hazardous, explosive, corrosive, flammable or toxic substances.

Illegal goods or items obtained unlawfully.

Cash, jewellery, watches, precious metals, stones, deeds, bonds, securities or similar high-value documents or items.

Perishable goods, live animals, plants or any items requiring controlled environmental conditions.

If you submit any such items without our knowledge, we shall not be liable for any loss, damage or consequences arising, and you shall indemnify us against any resulting claims, damages or expenses.

9. Liability and Limitations

We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the following limitations:

We are not liable for loss or damage arising from your failure to adequately pack, secure or protect items, unless we have been engaged to pack them.

We are not liable for wear and tear, scratches, dents or damage to items where the condition was pre-existing or inherent to the nature of the item.

We are not liable for any loss or damage caused by:

Weather conditions, including damp, mould or rust.

Normal handling of self-assembled or flat-pack furniture that is not designed for repeated dismantling and reassembly.

Mechanical or electrical fault in appliances or equipment where there is no evidence of external damage caused by us.

Goods packed by you or a third party, unless there is evidence of external damage caused by our negligence.

Any indirect or consequential loss, including loss of profit, loss of opportunity or loss of enjoyment.

Our total liability for loss of or damage to your goods, whether caused by negligence, breach of contract or otherwise, shall not exceed a fair and reasonable value of the items damaged or lost, subject to any specific limits that may be notified to you at the time of booking. You are strongly advised to arrange your own insurance cover for goods in transit where appropriate.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under UK law.

10. Claims and Complaints

You must inspect your goods as soon as reasonably possible on completion of the service. Any visible loss or damage allegedly caused by us should be reported to our operative at the time, and in any event notified to us in writing without undue delay.

For any claims relating to loss or damage not apparent at the time of delivery, you should notify us as soon as you become aware of the issue and within a reasonable period. We may request photographs, receipts or other evidence to assist in assessing your claim.

We will investigate any complaint promptly and communicate our findings to you. Where we accept responsibility, we may, at our option, repair the item, compensate you up to the value of the damage, or reimburse the reasonable cost of repair.

11. Waste and Disposal Regulations

We operate in compliance with applicable UK waste and environmental regulations. We are not a general waste carrier and will not remove household rubbish, hazardous waste or items that are not permitted for transport or disposal under relevant legislation.

Where we agree to remove unwanted items or dispose of certain goods, this will be treated as a separate service and may be subject to additional charges. Any such removal will be undertaken in accordance with applicable regulations, and goods may be taken to authorised facilities as required.

You confirm that any items you ask us to remove for disposal are your property or that you have authority to dispose of them. You agree not to include any prohibited or hazardous materials within items sent for disposal.

12. Parking, Access and Delays

You are responsible for arranging suitable parking and access at both collection and delivery addresses. Any parking penalties or charges incurred as a result of inadequate arrangements or instructions will be added to your bill.

If we are unable to gain access to the property at the agreed time, or if delays occur due to circumstances within your control, we may charge for waiting time or additional hours at our standard rates.

We will make reasonable efforts to arrive at the agreed time, but arrival times are estimates only and may be affected by traffic or other factors beyond our control. We are not liable for delays, missed appointments or related costs arising from such circumstances.

13. Insurance

We maintain insurance appropriate for our business operations in accordance with UK requirements. However, cover may be subject to limitations, conditions and exclusions. You remain responsible for ensuring that your own insurance arrangements for your goods and property are adequate, particularly for high-value items.

14. Data Protection and Privacy

We collect and use personal information necessary to manage your booking, provide services, process payments and fulfil our legal obligations. We will handle your personal data in accordance with applicable UK data protection legislation.

We will not sell your personal data to third parties. We may share your information with trusted partners or agents only where necessary to deliver the services or when required by law.

15. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract. Revised terms will be made available upon request.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions or the services we provide, subject to any mandatory rights you may have as a consumer under applicable law.

By proceeding with a booking, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions for all services provided by Man With a Van Wallington.