Terms and Conditions for Man With A Van Wallington
These Terms and Conditions set out the basis on which Man With A Van Wallington provides removal, transport, collection, delivery, and related services to customers in the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are designed to protect both parties, clarify expectations, and ensure that each move or collection is completed safely, lawfully, and efficiently. They apply whether the service is for a single item, part-load transport, household removal, or other van-based assistance.
In these terms, references to “we,” “us,” and “our” mean the service provider operating under the Man With A Van Wallington name. References to “you” and “your” mean the customer, client, or any person acting on the customer’s behalf. These terms should be read together with any written quote, booking confirmation, or agreed service instructions. If any inconsistency arises, the written booking details will take priority unless otherwise required by law.
We reserve the right to update or amend these terms from time to time. The version applicable to any booking will be the version in force at the time the booking is confirmed, unless a change is required by law or regulation. Continued use of our services following any update will be taken as acceptance of the revised terms. Customers are encouraged to review the conditions carefully before confirming any service.
Bookings may be made by telephone, email, online form, or any other method we make available from time to time. A booking is only considered accepted once we have confirmed the service in writing or by another clear recorded method. Any quotation given before confirmation is an estimate based on the information supplied by the customer and may be adjusted if the details change. This includes changes to access, volume, weight, number of items, timing, or the nature of the goods to be moved.
When requesting a quote for Man With A Van Wallington, you must provide accurate and complete information. This includes the pickup and delivery addresses, item descriptions, floor levels, parking restrictions, access issues, and any special handling requirements. If any of the information supplied is incorrect or incomplete, we may revise the price, alter the time required, or cancel the booking if the service cannot reasonably be delivered as originally agreed. We will act reasonably in making any adjustments.
The customer is responsible for ensuring that someone with authority is present at the pickup and delivery points where necessary. If a third party is booking on behalf of another person, the person placing the booking confirms that they have authority to do so and that the recipient of the service will comply with these terms. We may refuse or postpone a booking if we believe the arrangements are unsafe, unlawful, or impractical.
Payments must be made in accordance with the quoted terms and the agreed booking conditions. Unless otherwise stated in writing, payment is due on completion of the service and may be required in advance, as a deposit, or in full before the job begins. We accept payment by the methods we make available at the time of booking. Prices may be quoted as fixed, hourly, or subject to final review depending on the nature of the work and the information provided.
If the booking is based on an hourly rate, the time charge will normally start when the vehicle and operative(s) arrive at the agreed collection point, unless stated otherwise. Delays caused by the customer, restricted access, waiting for keys, parking problems, incorrect instructions, or unprepared goods may result in additional charges. Where a quote has been provided on the basis of declared items, any significant variation in the actual load may lead to a revised price. All prices are exclusive of any extra costs unless expressly stated, including parking charges, tolls, congestion fees, ferry costs, storage fees, or waste disposal charges.
In the event of non-payment or late payment, we reserve the right to charge reasonable administrative or recovery costs where permitted by law. Title to goods does not pass to us at any point; however, we may retain possession of items only where permitted by law and only to the extent necessary to secure payment. Any dispute over an invoice must be raised promptly and in good faith. The undisputed portion of any invoice remains payable on time.
Cancellations must be made as soon as possible. If you cancel a booking, the amount payable, if any, may depend on how much notice is given and whether costs have already been incurred. Where a deposit has been taken, it may be non-refundable in part or in full if reasonable losses have been incurred as a result of the cancellation. This may include reserved time, allocated staff, vehicle scheduling, or other costs directly linked to the booking.
If you wish to reschedule, we will try to accommodate a new time or date, but availability cannot be guaranteed. Changes requested at short notice may be treated as a cancellation followed by a new booking. If we need to cancel or postpone due to circumstances beyond our reasonable control, we will notify you as soon as reasonably possible and offer an alternative date where feasible. We will not be liable for losses arising from such changes except as required by law.
We may cancel or suspend the service if the customer fails to provide access, provides unsafe or illegal items, behaves abusively, or materially breaches these terms. If we arrive and are unable to complete the work because of the customer’s fault or because the conditions do not match the booking, we may charge a call-out fee, waiting time, or a proportion of the agreed service cost. Any cancellation rights under consumer law will not be affected where they cannot lawfully be limited.
Our liability is limited in accordance with applicable UK law. We will take reasonable care when handling goods and delivering services, but we are not responsible for loss or damage caused by factors outside our control, including poor packaging, hidden defects, pre-existing damage, inadequate access, or information provided incorrectly by the customer. You are responsible for making sure that items are suitably packed, secured, and ready for transport unless we have agreed in writing to pack or dismantle them.
We do not accept liability for indirect or consequential losses such as loss of profit, missed appointments, loss of business, emotional distress, or inconvenience, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. If we are found liable for loss or damage to goods, our liability will be limited to the reasonable repair or replacement cost of the affected item, subject to proof of value and subject to any lawful cap agreed in writing.
Customers must remove or secure fragile items, valuables, cash, jewellery, documents, and other irreplaceable possessions unless we have expressly agreed to handle them. We recommend that customers arrange adequate insurance for their own goods. Any claim for damage must be reported promptly and supported by photographs, a description of the issue, and any other relevant evidence. Claims made after an unreasonable delay may be harder to investigate and may not be accepted where this causes prejudice.
The customer must ensure that all goods handed over for transport are lawful to carry, own, sell, or dispose of. We do not knowingly transport prohibited, dangerous, illegal, or uninsured items. This includes, without limitation, illegal substances, weapons, explosives, live animals, hazardous waste, or any item that could pose a danger to people, property, or the vehicle. We may refuse to move any item that we reasonably believe is unsafe, improperly packed, or unsuitable for transport.
Waste regulations apply to all disposal, clearance, and rubbish removal services. We operate in accordance with applicable UK waste law and environmental requirements. The customer must accurately describe any waste or unwanted items before the job begins, including whether the waste is household, commercial, electrical, recyclable, or potentially hazardous. Certain materials may require specialist handling, transfer notes, or licensed disposal routes. If the customer misdescribes waste or requests disposal of items that cannot lawfully be taken, we may refuse the work or adjust the service and price accordingly.
The customer confirms that they have the right to dispose of the waste or items provided for removal and that such items are not stolen, contaminated, or subject to special legal controls. Where waste is collected, transferred, or disposed of, it may be taken to authorised facilities or handed to permitted third parties where required by law. We may request relevant details to ensure compliance, and the customer agrees to cooperate fully. Any attempt to conceal regulated waste may result in cancellation and may be reported where appropriate.
Force majeure events include severe weather, road closures, accidents, strikes, government restrictions, fuel shortages, utility failures, and any other event outside our reasonable control. Where such events prevent or delay performance, we will not be liable for the delay or failure to perform during the period affected. We will use reasonable efforts to resume service as soon as practicable and to minimise disruption. If a booking becomes impossible due to a force majeure event, any refunded amount will be limited to sums received for services not yet performed, subject to lawful deductions for costs already incurred.
The customer is responsible for ensuring suitable access, parking arrangements, and permission to use loading areas where required. If permits, notices, authorisations, or key access are needed, the customer must arrange them in advance unless we have agreed otherwise in writing. We may refuse to continue if access conditions change materially or if there is a risk of injury, damage, or legal breach. Any instruction given on the day that materially changes the agreed service may be treated as a variation and charged accordingly.
Any belongings left in our vehicle or premises after completion of the service should be reported promptly. We may arrange return of recovered items, but reasonable admin, delivery, or storage charges may apply. Uncollected items may be retained only in accordance with law and may be disposed of after reasonable notice if lawful to do so. We are entitled to keep records of the booking, including communications, times, photographs, and signatures, for operational, legal, and evidential purposes.
Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law. If you are a business customer, different rules may apply and we may agree additional terms in writing for commercial work. These terms are intended to be interpreted in a fair and reasonable manner and, where any clause is found unenforceable, the remainder will continue in force. No failure or delay by us in enforcing any right will operate as a waiver of that right.
The agreement between the customer and Man With A Van Wallington forms the entire agreement in relation to the booked service, unless modified in writing by both parties. The customer may not assign or transfer the booking without our consent. We may assign our rights or obligations where it is lawful and does not materially prejudice the customer. If any clause is found invalid by a court or competent authority, that clause will be severed to the extent necessary, and the remainder of the agreement will remain valid and enforceable.
These terms are governed by the laws of England and Wales. Any dispute arising from or connected with the service, including these terms, will be subject to the exclusive jurisdiction of the courts of England and Wales, unless the law requires otherwise. By placing a booking, you confirm that you understand the nature of the service and agree to comply with these conditions in full. This completes the terms governing bookings made with our UK van service.